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Customer Support

Head of Customer Support

Job ID: #

5

We are seeking an experienced and customer-centric Head of Customer Support to lead and elevate our customer support team for the world's leading online sheet music marketplace platform. As the Head of Customer Support, you will be responsible for shaping the customer support strategy, delivering exceptional service, and ensuring our customers' satisfaction. If you have a passion for music and a proven track record in customer support leadership, we encourage you to apply.

Location: 

(Hybrid) Lake Oswego, Oregon

Job Type:

Full-time

Date:

Sep 8, 2023

Requirements

  • Bachelor's or Master's degree in Business, Management, or a related field (or equivalent work experience)(optional).

  • Proven experience in a senior customer support leadership role, with a minimum of 3-5 years in a strategic capacity.

  • Strong understanding of customer support best practices, customer relationship management, and service excellence.

  • Exceptional leadership and team management skills, with a track record of building and leading high-performing customer support teams.

  • Excellent communication and interpersonal skills to effectively engage with customers, team members, and stakeholders.

  • Proficiency in customer support tools and systems, including helpdesk software, CRM, and analytics platforms.

  • A passion for music or a background in the music industry is a significant plus.

  • A commitment to maintaining a customer-centric culture and delivering outstanding customer experiences.

Apply For This Position

 

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